chapter04.ppt chapter05.ppt chapter06.ppt chapter07.ppt chapter08.ppt chapter09.ppt chapter10.ppt chapter11.ppt chapter12.ppt chapter13.ppt chapter14.ppt chapter15.ppt chapter16.ppt chapter17.ppt chapter18.ppt chapter19.ppt chapter20.ppt chapter21.ppt chapter01.ppt chapter02.ppt chapter03.ppt