TechSupport is a program intended to provide technical support for customers of the fictitious DodgySoft company. Some time ago, DodgySoft had a technical support department with people sitting at telephone where customers could call to get advice and help with their technical problems with the DodgySoft products. Recently, though, business has not been going so well, and DodgySoft decided to get rid of the technical support department to save money. They now want to develop the TechSupport system to give the impression that support is still provided. The system is supposed to mimic the responses a technical support person might give. Customers can communicate with the technical support system online. The plan is that we shall have a set of words that are likely to occur in typical questions and we will associate these words with particular responses. If the input the user contains one of our known words we can generate a related response. To make it more nature, one word may be a

TechSupport.java

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