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Description: ITSM (IT Service Management) is a set of high-quality methods to help enterprises plan, develop, implement and operate IT systems effectively. It combines three essential elements of high quality service: process, personnel and technology. Standard process is responsible for monitoring the operation of IT services. The quality of personnel is related to the level of service quality, while technology ensures the quality and efficiency of service. ITSM is a process-oriented, customer-centric and standardized management method, which helps enterprises improve their IT service delivery and support capabilities by integrating IT services and business.
In the system planning and construction of this project, ITIL, ISO20000, ITSS and CORBIT will be adopted as the main methodologies in the field of ITSM.
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|综合运维技术方案.docx|| 13816530 || 2019-06-14|